Shopping Guide

From Our Brewery to You: A Journey of Flavor

Sake is born in our brewery and begins a quiet journey to someone’s table.
To make that journey as smooth and pleasant as possible, here is how we deliver your order.

📌 Important Notes Before Purchase

Due to legal restrictions, alcoholic beverages cannot be sold to anyone under the age of 20.
In accordance with anti-organized crime regulations and police guidelines, we do not accept orders placed under the name of criminal organizations or for delivery to such addresses.

🚚 Shipping Information

Domestic Shipping Only: We currently only ship within Japan.
Shipper: Orders will be shipped from ITO SHUZO Co., Ltd.
If the Recipient Is Absent:
- The delivery company will leave a notice.
- If the parcel is not collected within the designated storage period, it will be returned to us.
- We will hold the parcel for an additional 7 days. If you contact us within that time, we will resend it upon payment of shipping and handling fees.
- If no contact is received within the holding period, the parcel will be discarded.

🎁 Wrapping, Noshi Paper & Custom Labels

As an eco-conscious direct shop, we use simple packaging.
- Shipping labels may be applied directly to product boxes or outer wrapping.
Noshi Paper:
- If not specified, we will provide a plain inner noshi.
- For outer noshi or special inscriptions, please contact us.
Gift Bags & Special Wrapping:
- Gift bags are not included by default.
- For special requests, please inquire in advance.
Custom Labels / Name Personalization:
- We offer custom sake labels for one-of-a-kind gifts.
- Online ordering for custom labels is currently under development.
- Please contact us directly for inquiries.

💳 Payment Methods

Online Orders

Credit Card (VISA, MasterCard)
Mobile Carrier Payment
Amazon Pay
PayPal
Bank Transfer
Convenience Store (Pay-easy)

Note: Orders using bank transfer or convenience store payment must be completed within 5 days. If not, the order will be automatically canceled.

Orders via Email, Phone, or Fax

Credit Card (VISA, MasterCard, AMEX)
Bank Transfer

🧾 Receipts

Credit card statements and payment confirmations from your provider serve as official receipts.
If you require an official receipt issued by our company, please request it via the inquiry form.
Receipts are included with the shipment. For payments via bank transfer or convenience store, we issue receipts only upon return of your payment slip, and handling fees may apply.

❌ Order Changes, Cancellations & Returns

Changes / Cancellations (Email / Phone / Fax Orders)

Changes involving a different payment amount cannot be accepted after payment.
You may request updates to shipping address or noshi details.

Changes / Cancellations (Online Shop)

To change part of your order, please cancel the full order and reorder.
Changes to custom text (e.g., noshi inscription) can be requested via the contact form.

Order Cancellations

Cancellations are accepted only for full orders, not partial items.

Card / Mobile / Amazon Pay / PayPal: Cancellation possible before shipment only.
- Note: Customized items (e.g., with names) may not be cancelable after ordering.
Bank Transfer / Convenience Store: No cancellations after payment.
- If no payment is made within 5 days, the order will be automatically canceled.

Returns / Exchanges

Due to the nature of our products, we cannot accept returns or exchanges after delivery, except in the following case:
- The item delivered is different from what was ordered.
In such cases, please contact us within 8 days of delivery.
Returns due to customer convenience (e.g., wrong size, changed mind) are not accepted.

🧾 Tax

All product prices are listed as tax-inclusive (“including tax”).
In accordance with the 2019 consumption tax law amendment:
- General products: 10% tax included
- Food and beverages (excluding alcohol and medicines): 8% reduced tax rate applies